How to update download permissions to an order

How to update Downloadable permissions to an order

  • Navigate to the Orders section to find the affected order;
  • On the search bar of the order section search the order by either order number or customer email
  • Select the affected order from the list
  • At the Order navigate to the Downloadable Product Permissions section at bottom of the page.
  • on search product type the product name or SKU number that you want to grant downloadable permissions – NOTE: FOR TEMPLATES, YOU MUST SELECT EITHER THE PRIORITY OR STANDARD SUPPORT VARIANTS, NOT THE GENERIC VARIANT
  • Select (click or touch) the product from the list.
  • After selecting the product click /touch [Grant Permission Button]
  • After granting permissions to the you will be able to see all the products that the customers have access to download
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